Want to create a successful incentive plan for your dental office?

Creating a successful incentive plan for employees requires a thoughtful approach. Begin by defining clear and measurable goals aligned with the company’s objectives. Understand what motivates your employees by soliciting their input. Choose relevant and achievable performance metrics that drive desired behaviors. Tailor incentives to match employee preferences, whether through monetary rewards, additional time off, or professional development opportunities. Maintain transparency by communicating the plan’s mechanics and progress regularly. Ensure fairness and equality in distribution and consider the long-term impact of the incentives on both short-term results and overall company culture. Regularly review and adjust the plan as needed, celebrating successes along the way to foster a motivated and engaged workforce. Keep reading for a more detailed description of how to create the best dental incentive plan for employees

How to create a successful incentive plan for dental offices

What is an incentive?

An incentive is something offered to encourage or motivate someone to take a specific action or achieve a particular goal. Incentives are typically rewards or benefits that provide individuals with a tangible or intangible value for their efforts or accomplishments.

Why use an incentive plan for dental office employees?

Using an incentive plan for dental office employees offers several benefits that include helping improve productivity, efficiency, and overall performance within the organization. Companies that work with Plentive have Instantly noticed increased engagement and motivation from company leadership and office managers.

What are the essentials of a good incentive plan for dentist offices?

  • Setting KPI’s Metrics, Targets or Goals

The key starting point of any incentive plan to reward employees is specific goals for each individual. All bonus payments need to be based on achieving these targets. Need help creating KPI’s?  Download our guide here.

A man standing near a whiteboard ready to teach groups about dental incentive plans
  • Budgeting for the bonus

Start out by budgeting with the same amount you budgeted last year. Only increase with increased revenue/performance in the company. Be transparent in your method with your employees. Help them to understand when performance improves, so does their bonus.

  • Metric Based Incentives (MBI)

Each employee should be incentivized to help achieve corporate, team and individual targets. Create a deck of MBIs that fit these criteria. Make sure the incentives are meaningful enough to drive improvement.

  • Employee Specific Scorecards

Create an employee specific scorecard by selecting basic MBIs relevant to their roles and responsibilities. Share the scorecard with your employees/team.

  • Feedback Results and Revisions

As your employees learn what it takes to increase their incentives, their performance will improve. Make revisions, if necessary, based on achieving the overall results you want.

Download our ‘Dental Office Guide to Pay For Performance’

How do you structure an incentive plan for a dental office?

2 Women evaluating their dental plan incentive plan

Here are some steps on how to create an incentive plan for dental office employees.

  1. Define your goals. 

What do you want to achieve with your incentive plan? Do you want to increase patient satisfaction, improve attendance rate, or reduce costs? Once you know your goals, you can start to develop performance metrics that will measure progress.

2. Identify the performance metrics. 

What metrics will you use to measure employee performance? These could include things like production output, quality, safety, or customer satisfaction. It’s important to choose metrics that are relevant to your company’s goals and that can be easily measured. The Plentive software works with KPI’s. Learn how to create your own KPI’s here.

3. Determine the amount of the bonus. 

How much will you pay out in bonuses? This will depend on your company’s budget and the difficulty of the goals. You’ll also need to consider the size of the bonus relative to the employee’s base salary.

4. Set the frequency of bonus payments

How often will you pay out bonuses? This could be quarterly, annually, or even monthly. The frequency will depend on your company’s budget and the nature of the goals.

5. Communicate your incentive plan to employees

Make sure that employees understand the incentive plan and how they can earn bonuses. This will help to motivate them to achieve the goals and to understand how their performance is being measured. Transparency in a bonus plan is key.

Here are some additional tips for creating an incentive plan for dental office employees:

An employee excited to be earning bonuses
  • Make sure the goals are achievable but challenging.
  • Set clear and measurable performance metrics.
  • Make the bonus plan fair and equitable.
  • Communicate the incentive plan to employees clearly and concisely.
  • Track performance and make adjustments to the plan as needed.

By following these steps, you can create an incentive plan that will motivate and reward your dental employees and help you achieve your business goals.

What are some examples of performance metrics that you could use for a dental office incentive plan?

Designing an effective incentive plan for dental office employees requires selecting appropriate performance metrics that align with the goals and values of the practice. Here are some examples of performance metrics you could consider for such an incentive plan:

  1. Patient Satisfaction: Measured through patient surveys, feedback forms, or online reviews. High patient satisfaction indicates a positive patient experience and quality service.
  2. Appointment Attendance Rate: The percentage of scheduled appointments that patients actually attend. A high attendance rate reflects efficient scheduling and patient engagement.
  3. Treatment Plan Acceptance: The percentage of proposed treatment plans that patients agree to undergo. This metric emphasizes the ability to communicate treatment options effectively.
  4. Treatment Completion Rate: The percentage of initiated treatments that are successfully completed. This metric highlights clinical efficiency and patient follow-through.
  5. Revenue Generation: The total revenue generated by the dental office. This metric aligns with the financial health of the practice.
  6. Production per Hour: The amount of dental work completed by an employee per hour. This metric measures productivity and efficiency.
  7. Appointment Wait Times: The average time a patient has to wait for an appointment. Reducing wait times can enhance patient satisfaction.
  8. Hygiene Recall Rate: The percentage of hygiene patients who return for regular check-ups. This metric reflects patient loyalty and the effectiveness of preventive care efforts.
  9. Case Acceptance Value: The total monetary value of accepted treatment plans. This metric combines treatment plan acceptance with the value of the proposed treatments.
  10. Continuing Education: The number of hours or courses taken by employees to enhance their skills and knowledge. This metric promotes professional development.
  11. Referral Generation: The number of new patients referred by existing patients. This metric encourages employees to provide exceptional service that leads to word-of-mouth referrals.
  12. Growth in Patient Base: The increase in the number of patients over a specified period. This metric reflects the practice’s ability to attract and retain patients.
  13. Chart Completion Rate: The percentage of patient charts that are accurate and up-to-date. This metric emphasizes the importance of thorough documentation.
  14. Clinical Quality Metrics: Metrics related to the quality of dental work, such as successful outcomes, restoration longevity, and complication rates.
  15. Teamwork and Collaboration: Evaluation by peers and supervisors on teamwork, communication, and support provided to colleagues.
  16. Online Presence: Monitoring the practice’s online visibility, engagement, and positive reviews as indicators of reputation management.

Remember that the metrics you choose should align with the goals of your dental practice, encourage desired behaviors, and promote overall growth and patient satisfaction. Additionally, the incentive plan should be structured in a way that rewards both individual and team achievements to foster a collaborative environment.  We don’t suggest you use all of the metrics, but choose a few that work for your office.

By following these tips, you can create an incentive plan that will motivate and reward your dental practice employees and help you achieve your business goals.

Sample incentive programs for dental offices

At Plentive we have found that many companies just want a kick start to help them create the incentive plan of their dreams. So, we have created a few resources for your company.


Your employees are the key to your business success. Their performance has a more direct correlation on your business performance than any other factor. Stephen Covey said, “Most leaders would agree that they’d be better off having an average strategy with superb execution than a superb strategy with poor execution.” We’re in the game of helping your team execute your strategy. You know where you want to go, your team is the only one that can take you there. Paychecks bring your employees along for the ride. Add the right incentives, they’ll peddle too. By creating a good employee incentive program for construction companies you’re on the path to a successful company.

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